Shipping & Delivery

  • We ship to any USaddress as well as provide International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes.
  • A shipping charge is applicable for every transaction. Sometimes Shipping charges are fully or partially waived based on the promotions.
  • All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
  • We will try to deliver all orders received, however if you are not at home a card will be left and the parcel will be delivered to a Neighbor or returned to the depot. It is your responsibility to collect it or arrange re-delivery.
  • If a parcel is returned as undelivered, we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is applicable.
  • In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
  • We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
  • We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, pin code and telephone number for the customer.
  • We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.

CLEARANCE SALE

  • The products ordered in Clearance Sale cannot be canceled once an order is placed.

INTERNATIONAL ORDERS

  • Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
  • Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
  • All prices are quoted inclusive of local taxes and customs duty for shipments to USA and Canada. Hence customers in these countries are not required to pay further taxes and duty at the time of delivery at their door steps. For shipment to other countries prices are quoted and products are sold by us on a delivery duty unpaid basis. Hence customers in countries other than USA and Canada may have to pay a customs fee and or import duty before the product can be delivered. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.
  • Where prices are quoted without taxes and custom duties, customer are are not entitled to tax or customs duty refunds.
  • International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer incase you dont chose to pay in your local currency. Please check the same with your issuing card bank or society.
  • All Terms & Conditions apply.

ORDER DELAY / CANCELLATIONS DUE TO DELAY

  • Hale Beverages products are made by manufactures across the subcontinent. Each of the items are carefully made after a series of processes which requires multiple tasks including Quality Audits. Given the complexity in production, occasionally a product may be delayed.
  • Incase our Beverages experts team notices that the item you have provided is not right or if there is a variation then we may approach you to cross check again. The time taken for recheck may delay an order.
  • At any point of time during the process it cannot be canceled.