RETURNS

  • Our focus is to avoid returns and in order to learn the root cause we may ask for pictures of items and improve our quality in order to avoid any future possible errors. At the same time we want your experience with us to be positive and care free and so we have an Easy Return Policy.
  • All items except Custom designed items can be returned.
  • Returns need to be applied through our infousa@halebeverages.com.
  • The Return Request must be filed within 7 days of receipt of the item. Our Process would not allow to accept the return request after 7 days.
  • Returns can be made from your local post office or courier company, should you need help or advice regarding this please email us at infousa@halebeverages.com. Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received by our offices.

REFUNDS

  • Refunds are processed within 7 days of receipt of any returns & verification.
  • A refund can be issued by using the same means of payment as you used for the initial transaction.
  • During peak periods such as Sales or Holidays processing returns may be slightly delayed.
  • The refunds would be processed, only if the product is intact and is in the same condition in which it was delivered to you.
  • Refunds will not exceed more than the product value.
  • Upon receipt of the returned goods to our U.S returns center, we perform a mandatory sanity check on the returned goods and post which the refunds are processed in the form of store credits/refunds*. Contact our customer care team at infousa@halebeverages.com for any clarifications or queries.